David Arvin Presentation

Your Patients Are Changing! Are You? How to Future-Proof Your Healthcare Business and Win the Patient-Experience Battle

In the most competitive business environment in modern history, the winners today are often those make it remarkably easy to do business with them. Being better tuned-in to the increasingly unique needs and expectations of your patients and customers creates better experiences and stronger loyalty. In this eye-opening, high-content and entertaining presentation, popular customer experience expert David Avrin, CSP, shines a light on the profound shift in patient expectations while showing how everyone has a role in eliminating barriers, engaging prospective customers and creating patient experiences worth sharing.