Virtual Triage Increases Patient Access
RECORDED ON: Thursday, March 25, 2021
1:00 PM ET
MedChat and Isabel Healthcare share their experience using Evidence-Based Scheduling and Virtual Triage to engage patients seeking care.
Triage Bot, a HIPAA-compliant chatbot for websites, patient portals, and contact center agents, enables a patient to safely and quickly arrange patient care based on symptoms and other patient-reported information. Consumers interact directly with Triage Bot online or through Contact Center phone agents.
Triage Bot assesses patients in less than 1 minute and recommends the appropriate care venue and clinical urgency. The underlying triage algorithm has 20 years of real-world use by physicians worldwide. The chat infrastructure is used by hundreds of healthcare organizations from small independent physicians to health systems to massive payer contact centers.