Virtual Triage Increases Patient Access

RECORDED ON: Thursday, March 25, 2021
1:00 PM ET

MedChat and Isabel Healthcare share their experience using Evidence-Based Scheduling and Virtual Triage to engage patients seeking care. 

Triage Bot, a HIPAA-compliant chatbot for websites, patient portals, and contact center agents, enables a patient to safely and quickly arrange patient care based on symptoms and other patient-reported information. Consumers interact directly with Triage Bot online or through Contact Center phone agents.

Triage Bot assesses patients in less than 1 minute and recommends the appropriate care venue and clinical urgency.  The underlying triage algorithm has 20 years of real-world use by physicians worldwide. The chat infrastructure is used by hundreds of healthcare organizations from small independent physicians to health systems to massive payer contact centers.


Meet The Speakers!



photo of Danielle Leitch

Donald H. Bauman, Jr.
Chief Executive Officer
Isabel Healthcare USA

Matthew E. Hanis
Head of Strategy