Think Like Amazon, Netflix and Target: How to Reimagine the Digital Front Door in Healthcare
Whether scheduling an appointment, finding condition info or paying a bill, consumers need a website that knows who they are and guides them down the best path. Historically, building this experience created a complex host of issues, especially around how to leverage the power and utility of the EHR. So where do you start to truly reimagine the digital front door in healthcare? In this master class, hear case studies from two health systems that are successfully reimagining their digital customer experience. Learn how Luminis Health’s new website rethinks the consumer experience and delivers a modern, Epic-integrated platform for today's consumers. And, see how Nemours Children’s Health created a new web platform that provides a personalized experience, makes scheduling easy, and authentically represents their mission oriented brand across clinical operations in five states."
Molly A. Blessington
Design Director
Nemours Children's Health
David Chase
Director, Digital Marketing and CRM
Nemours Children's Health
Jes Burke
Lead UX Developer & Digital Strategist
Luminis Health
Eileen Harberts
Director of Marketing & Digital Experience
Luminis Health
Bryce Cannon
President
Modea
Chris Riegger
Chief Operating Officer
Modea