Like our conference, these digital marketing webinars and case studies were created to educate leaders in the healthcare industry on emerging Internet technologies and to provide an environment in which healthcare marketers, Web leaders, IT professionals and strategists can learn from the other attendees and presenters.
The Healthcare Internet Conference (HCIC) is proud to collaborate with Bowstring and Touch Point Media to provide exclusive insights from some of the brightest minds among our speakers and attendees.
Stay connected by tuning into the latest broadcasts, where strategic leaders share their perspectives on emerging trends and pressing challenges in the healthcare industry. Together, we’ll delve into groundbreaking innovations and pivotal policy updates shaping the future of healthcare.
Catch the audio-only episodes on Touch Point Media, available on your favorite podcast streaming platforms.
If your call center could use voice AI to reduce patient call times by 5-10 seconds and answer 80% of call in ≤45 seconds, would you do it?
Allina Health in Minnesota activated an AI call center tool from SoundHound in January and in less than six months, has achieved these results.
The AI phone assistant is used to get faster and easier help with calls to providers. An AI agent named Alli answers calls and responds to common requests, such as scheduling and rescheduling appointments, and providing information on locations, hours, services and billing. Alli will connect the caller to a human representative for more complicated issues or if a human representative is preferred in a seamless manner that does not require starting all over or repeating information. (Don’t you hate it when you’re asked for the same information repeatedly with every change of representative?) By handling the simpler tasks, Alli allows call center staff to focus on more complex issues.
SoundHound is working to add the ability to manage medication refills and provide wayfinding information to its call center product.
